Privacy Policy

This Privacy Policy describes how We collects, uses, discloses, and protects your personal information when you visit, make a purchase, or interact with our site.

By accessing or using our Services, purchasing our dietary supplements, protein products, or energy beverages, or registering an account on the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect personal information directly from you, automatically through your interaction with our Site, and from trusted third-party service providers.

A. Information Collected Directly from You

Depending on how you interact with our Site, we may collect the following information:

  • Contact Details: Full name, billing address, shipping address, email address, and phone number.
  • Order & Transaction Data: Purchase history, items placed in your shopping cart, billing details, and delivery preferences.
  • Account Credentials: Usernames, passwords, and account security preferences.
  • Customer Support & Communications: Records of inquiries sent regarding orders, product formulations, ingredient sensitivities, shipping statuses, or feedback.
  • Marketing & Preferences: Communication preferences, newsletter subscriptions, and opt-ins for promotional SMS or email alerts.

B. Information Collected Automatically

When you navigate our Site, we automatically gather technical data using cookies, log files, web beacons, and pixels:

  • Device & Usage Data: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and click patterns.
  • Location Data: Approximate geographic location derived from your IP address.

C. Information Collected from Third Parties

We receive data from external entities to facilitate service delivery and marketing, including:

  • E-Commerce Platforms: Shopify powers our store infrastructure and processes relevant operational data.
  • Payment Gateways: Third-party payment processors (e.g., Stripe, PayPal, Apple Pay) collect and process payment credentials securely. Note: We do not store full credit card numbers or sensitive financial authentication data on our servers.

  • Fulfillment & Logistics Partners: Logistics providers receive recipient details to ship energy drinks, protein powders, and related physical goods.

2. How We Use Your Personal Information

We use the collected personal information strictly for legitimate business operations, including:

  • Fulfilling Orders & Transactions: Processing payments, managing order fulfilment, sending transactional notifications (order confirmations, tracking updates), and handling returns or exchanges.
  • Customer Care: Resolving inquiries related to orders, ingredient profiles, dietary preferences, or product usage.
  • Store Optimization & Analytics: Monitoring website performance, fixing technical bugs, evaluating product popularity, and improving overall user experience.
  • Marketing & Promotions: Delivering personalized promotional content, discount updates, and tailored advertisements (subject to your consent where required by applicable law).
  • Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions, unauthorized access, or illegal activities.
  • Legal Compliance: Fulfilling statutory obligations, tax filings, and legal claims.

3. Supplement & Health Information Notice

Important Disclosure:

Inquiries submitted to our customer service channels regarding product ingredients (such as caffeine content, allergen warnings, or protein sources) are processed exclusively to fulfil customer support requests. Dhikr is an e-commerce retailer and does not collect or process Protected Health Information (PHI) under HIPAA regulations. Information on this Site is provided for informational purposes and is not intended to serve as medical advice.

4. Cookies and Tracking Technologies

We use Cookies, pixels, and similar technologies to remember user preferences, maintain active shopping carts, measure campaign efficiency, and deliver targeted ads.

Managing Cookie Preferences

You can manage or disable cookies directly through your web browser settings. Please note that disabling essential cookies may impact store functionality, such as cart retention or checkout processing.

5. Sharing and Disclosure of Information

We do not sell your personal information for monetary compensation. However, we share personal data with selected third parties to provide our Services:

  • Platform Provider: Shopify Inc. hosts our online storefront. Read Shopify’s Privacy Policy.

  • Payment Processors: Secure gateways that validate and clear financial transactions.

  • Shipping & Delivery Carriers: Couriers (e.g., UPS, FedEx, DHL, USPS) requiring address and contact details to deliver purchases.

  • Marketing & Analytics Partners: Service providers (e.g., Google Analytics, Meta, email marketing software) that assist in traffic analysis and targeted advertising.

  • Legal Authorities: When required by law, subpoena, or court order, or when necessary to protect our legal rights, property, or customer safety.

6. Your Rights and Choices

Depending on your jurisdiction (including the EU/EEA under GDPR or state laws such as the California Consumer Privacy Act / CPRA), you may hold the following rights:

  • Right to Access / Know: Request details regarding the personal information we hold about you and how it is used.
  • Right to Deletion: Request the permanent erasure of your personal data, subject to legal or contractual retention exceptions.
  • Right to Correction: Request the correction of inaccurate or incomplete personal records.
  • Right to Opt-Out: Opt out of direct email marketing via the "Unsubscribe" link in any promotional email, or opt out of SMS marketing by replying "STOP."
  • Data Portability: Request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please submit a request using the contact information below.

7. Data Retention & Security

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, satisfy accounting and legal obligations, or resolve disputes.

We implement industry-standard technical, administrative, and physical security measures—including SSL encryption and secure payment gateways—to protect your personal information. However, no electronic transmission over the internet can be guaranteed as 100% secure.

8. Third-Party Links

Our Site may contain links to third-party websites, such as fitness blogs, partner brands, or social media platforms. We are not responsible for the privacy practices, content, or policies of third-party sites. We encourage you to review their respective privacy statements.

9. Children's Privacy

Our Site and products (including high-caffeine energy drinks and dietary supplements) are intended for adult consumers and are not directed to children under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately to have it deleted.

10. Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Any changes will be posted directly on this page.